Electroando I am sorry you are facing difficulties redeeming your educational version serial number. Please see Bev's response in your other discussion at How do I obtain installation codes for legally purchased Education versions of CS5 Creative Design Suite?. If you have any other Adobe software titles I would encourage you to register them under your account. You can find details on how to register and locate your registered serial numbers at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
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