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Re: Wnt to install Acrobat XI Pro in a new laptop

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Hi Edwin,

 

It seems to me that the serial number you have is an Upgrade serial number. in such a case the installer check if you have any prior version installed and if it does not find one it prompts to enter the older Acrobat version serial number you owned.

 

I was able to find Acrobat 8 and 9 registered under your account. Try entering the serial number and check.

Else you need to contact customer service ( Serial number and activation support ) to get the upgrade serial number unlocked.

 

Regards,

Rave


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